Crisis Communication: Lessons From 9/11
Crisis Communication Lessons From 9 11. In my conversations with a range of executives, I was able to distill five lessons that I think can serve as guide-posts for any company facing a crisis that undermines its employees’ composure Crisis Communication: Lessons From 9/11. During a crisis, top management seeks to impose control and often develops a party line for consistency in crisis communication . After the 9/11 attacks, Verizon (the local telephone provider to
Download ImageSource: hbr.orgCrisis Communication Lessons From 9 11 9/11. Publication Date: December 01, 2002. The sheer enormity of last year's terrorist attacks on the World Trade Center and the Pentagon gave new meaning to the term "crisis management." Crisis Communication: Lessons From 9/11. I've spoken with many managers about their experiences and how they responded to the events of 9/11. Some of them, like John Murphy and Mary Beth Bardin, were near Ground Zero.
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